Driver FAQs

Any card, account and pre paid app jobs you complete for the periods Saturday 00:01 to Friday 23:59 will be paid to you on Thursday (which is radio payment day). On a Monday you will receive a driver sheet in our email showing all these jobs along with the amount for that job.

Monday to Friday 06:00hrs to 09:30hrs and 13:00hrs to 19:00hrs. The weekend is generally busy all the time.

Our top 6 areas are Macclesfield, Wilmslow, Handforth, Poynton, Hazel Grove and Stockport Centre

Yes we do, please make sure they are in date.

Simply take the voucher and deduct the amount off the fare (give change if needed), then hand in the voucher to the office which will be deducted from your radio amount

(please note we cannot take a voucher that is 2 weeks after the expiry date)

Any account job queries must be emailed to accounts@lynxtaxis.com

We currently have 8 types of vehicle categories (some will give you more money than a standard vehicle).

1. Comfort – This is classed as vehicle not older than 5 years old, Must have a bigger seating area that a customer would feel comfortable travelling long distances in, Must carry a nameboard and Must wear smart clothes (smart trainers are allowed).
2. Premium – Vehicle must not be older than 5 years old and be a BMW, MERCEDES or AUDI, Must carry a nameboard and Must wear Shirt, Trousers and Shoes. £4.50 first mile then £2.50 a mile.
3. Chauffeur – Vehicle must be no older than 3 years old and be either a E Class, V Class or V Class, Must carry a nameboard and Must wear a Suit. £20 start, then £3 per mile.
4. Minibus – 7/8 passengers will be classed as a minibus. £10 start (up to 2 miles) then £3.30 a mile
5. Standard Car & 5/6 – 4 passengers £4.50 start then £1.90 a mile
6. 5/6 passenger – £7 (up to 2 miles) then £2.50 a mile
7. Estate Vehicles – £4 first mile then £2 a mile
8. Dog Vehicles – £2 charge extra on the fare

Here are some of the reason why your Driver account may have been suspended:

Expired Documents (Driving Licence, Badge Licence, Vehicle Licence, MOT or Insurance).
Outstanding balance
Not worked for a while

Please call 0161 4805000 and we will look into it for you (only a manager can unsuspend a driver)

If your vehicle or driver documents are running or run out, follow this process:

1. Monday to Friday 9am-4:30pm email documents to derek@lynxtaxis.com & joe@lynxtaxis.com or you can send by whats app to 07774814876
2. Monday to Friday 4:30pm to 07:00am (and weekends) email documents to bookings@lynxtaxis.com

Please make sure all documents are clear and not blurry as this may delay us updating your documents

Also do not send documents to either Isty or Craig – they will not be updated!

We would recommend the following company – Freeway Insurance

Click on this link to get an easy quote – https://b2c.freewayinsurance.co.uk/b2c/Default.aspx?linkfrom=FWTXWEB&op=getaquote&sourceBusID=LYNXTAXI

Or

Patons Insurance on 01415532020

All complaints against staff must be directed by email to derek@lynxtaxis.com

Please make sure you put all the complaint details in your email, we will then investigate your complaint and get back to you within a few days

Please note Any requests to see the owner of the company will be refused until you send an email to the above person. If we believe you should see the owner, an appointment will be made for you.

We recommend if the customers journey is going to be more than £10 – Inform the customer………

“it is company policy that any jobs over £10 must be paid upfront”

If the customer does not pay you, let the office know straight away and we will block the customer and try to call the customer to get them to pay the fare – It is a criminal offence to make of without payment and that customer could be arrested by the police (dial 101 to report this)

If your question is not urgent, then contact our driver team by whats app on 07774814876 (this number does not take calls)

If your question needs an immediate answer (as it relates to a current job you have) call the office on 01614805000 or press a voice request on your PDA – please be patient as we may be busy with a customer call or helping another driver

• Avoid talking to passengers about politics / political views.

• Plan the route you are going to take before you leave.

• Always aim to be a few minutes early to each pick-up. You’ll be relaxed and ready to

provide a good service. Don’t give the customer a reason to not say thank you.

Remember what was the point in the customer pre-booking if you’re going to be late.

• Make the next job the best Journey you’ve ever provided.

• Wear a shirt and tie. You’re bound to earn more tips if you look the part.

• Clean your car every day if not more. The more often you clean your car the quicker

and easier each clean becomes.

• When doing a Meet & Greet at the airport get yourself a whiteboard and a black marker. It looks more professional.

• Those who are best at customer service – What would you think of your service if you were picking yourself up and taking yourself somewhere? Mark yourself out of 10 on Timekeeping, Professionalism, Cleanliness, Smartness,Helpfulness, Politeness, Local Knowledge & Conversation Skills.

• Ask the passengers if they are comfortable, too Hot or Cold, Music, Radio or None. It

can be a friendly conversation starter if the situation is awkward.

• Keep to the speed limit. We’ve all been driven by someone who we feel is driving too

fast. It’s a very uncomfortable feeling.

• Road rage – Another driver is going to do something stupid today, act like a

professional, stay calm, act like you’ve seen it all before and your passengers will

remain calm and relaxed because you are.

• Help with the luggage. Always load the car yourself it looks professional, and that

way passengers can’t scratch your vehicle.

• Never even look at your mobile phone when driving. Say no more!!

• Don’t keep personal belongings in your boot. If the passenger’s luggage is a tight fit

and your weekly shop is in the boot in the passenger’s eyes you are causing the

issue.

• Keep your windows clean, glass cleaner and some clean microfibre cloths in your car

at all times. Remember your passengers are always looking out your windows!

• Make sure you have enough fuel to complete your journey before you start,

passengers don’t want to be delayed by what they see as poor planning.

• When talking to passengers listen to their response, if it is mostly “Yes” or “No”

answers they might be wishing you just would shut up and drive. Sometimes it is not

easy to tell, experience really is everything here and even experienced drivers can

find it difficult to get the balance right. Remember: Just because you want a chat,

doesn’t mean they want to. This is especially important when it’s really early or late.

• If you cannot find a passenger, do as much as you can to prove you were there. Call

their phone number several times.

• Always have air-freshener in the car, you cannot stop passengers bringing smells into

the car with them, you can stop the smell once they have left the vehicle.

We ask that all new drivers follow our high standards that our customers expect from Stockport’s premier taxi company – here is a few for starters……….

1. Vehicles to be clean inside and out (many passengers wearing suits or long coats dont expect to find their clothes dirty after getting in your car)
2. Be courteous and helpful to all customers and other road users.
3. Be smart in appearance (it is illegal to wear open back sandals).
4. Always travel the shortest route (use Waze which gives you this option) any deviation from the shortest route must be approved by the customer and they must be told it will cost them more money (whilst motorway tends to be the quickest, it is not the shortest).
5. You agree that you will display our company stickers which our customers look for to identify that you are a Lynx driver.
6. All mobile phone calls must be cut and you must not vape whilst you have a customer in your car.
7. Only log on when you are ready to accept work.

Did you know there is a a dedicated taxi holding area (Private Hire Holding Area- M90 5AZ) which can be used by drivers for up to 90 minutes for £1.50 It has toilets and a rest room.

We encourage all drivers to use it and not park in resident areas!.

If we receive any complaints drivers are littering, defecating and arguing with residents and we have evidence of this, “we will remove you from our platform”

Airport discount card – CLICK HERE TO APPLY 

Please see our new webpage providing details on how to apply for a Cheshire East Council Driver/Passenger assistant badge. The webpage states all the documents required to enable us to process an application, along with details of the type of DBS require and safeguarding certificate.

You will also find a downloadable application forms.

Please ensure you thoroughly read through the requirements and ensure that you are familiar with the application requirements and timescales.  

Driver or Passenger assistant (cheshireeast.gov.uk)

If you require any further assistance, please do not hesitate to contact us.

Many thanks.

Vetting

Cheshire East Council

vetting@cheshireeast.gov.uk

Drivers and Passenger Assistants working on CEC transport contracts needs to be familiar with the code of conduct. Also, they are required to carry the correct version (below) in their vehicle.

Cheshire East Council (CEC) – Code of Conduct

If you find any property belonging to a customer, you MUST bring that property to the office within 24hrs. Please let one of the office staff know what date you found this and if possible the customer you think it belongs to.

We partner with Edge – Please call them on 03450541000 – Quote Lynx Taxis

Please Click Here and book a time slot to start your onboarding. They will then receive an email back asking them to upload their documents and to sign a driver agreement (this must be done before they attend their appointment)

We current accept badges from the following council: Stockport, Manchester, Cheshire East, Hackney, Wolverhampton, Sefton, Knowsley.

1. You do not need to let the office know if you are going on Holiday, as the office will check on the Monday to see. if you have worked from Thursday the previous week (remember you would have already been charged on the Friday that week for next weeks radio.
2. Any questions on this please send a whats app message to 07774814876 only (do not call the office)